Refund policy

We offer a 30-day satisfaction guarantee. If you’re not happy with your purchase, contact us within 30 days of delivery and we’ll make it right. Items may need to be returned in unused or reasonable condition unless the issue is due to damage, defect, or an error with your order.

For hygiene reasons, used items may not be eligible for return unless they arrive damaged, defective, or incorrect.

To start a return or request support, contact us at customerservice@oonpetco.com.